FAQ
We've answered some of our most frequently asked questions below. If you need additional assistance, our Customer Support team is always happy to help.
Orders
When will my order ship?
Orders are typically processed within 1–3 business days. Once your order has shipped, you'll receive a confirmation email with tracking information.
Can I change or cancel my order?
We begin processing orders as quickly as possible. If you need to make a change or cancel your order, please contact us immediately. While we'll do our best to accommodate your request, we cannot guarantee changes once an order has entered processing.
Shipping
Do you ship internationally?
Yes. Le'Jourdain Cosmetics ships to select countries worldwide. Available shipping destinations, delivery options, and shipping costs are displayed during checkout.
How long does shipping take?
Delivery times vary depending on your shipping destination and selected shipping method. Estimated delivery dates are provided during checkout and included in your shipping confirmation email.
You'll also receive email updates throughout the shipping process so you always know the status of your order.
Tracking Orders
How do I track my order?
Once your order has shipped, you'll receive a shipping confirmation email containing your tracking number and a link to track your package.
Returns & Exchanges
What is your return policy?
Eligible unopened products may be returned within 30 days of delivery. Products must be unused, unopened, and in their original packaging.
Can I return opened cosmetics?
For hygiene and safety reasons, we cannot accept returns on opened or used cosmetic or grooming products unless they arrived damaged or defective.
Who pays for return shipping?
Customers are responsible for return shipping costs on change-of-mind returns. If your order arrives damaged, defective, or incorrect, we'll provide a prepaid return shipping label.
Products
Are your products cruelty-free?
We partner with trusted manufacturers who share our commitment to quality, craftsmanship, and performance. Product-specific details are available on each product page.
Where are your products made?
Many of our products are proudly manufactured in North America. The country of origin is listed on individual product pages whenever applicable.
Are your products suitable for sensitive skin?
Our products are formulated with quality ingredients; however, every individual's skin is unique. If you have sensitive skin or known allergies, we recommend reviewing each product's ingredient list and performing a patch test before use.
Payments
What payment methods do you accept?
We accept all major credit cards along with secure payment options available through Shopify Checkout, including Shop Pay and other supported digital payment methods.
Gift Orders
Can I send an order as a gift?
Absolutely. Simply enter your recipient's shipping address during checkout. Pricing is never displayed on the shipping label.
Promotions
Can I combine multiple discount codes?
Only one promotional code may be applied per order unless otherwise stated.
New Arrivals
How can I stay informed about new products and collections?
We regularly introduce new products and collections throughout the year. Subscribe to our email list to be the first to hear about new arrivals, exclusive offers, product launches, and special promotions.
Contact Us
How can I contact Le'Jourdain Cosmetics?
You can reach our Customer Support team through our Contact Us page or by emailing:
support@lejourdaincosmetics.com
Business Hours
Monday–Friday
9:00 AM–5:00 PM (Arizona Time)
Still Need Help?
If your question wasn't answered here, we'd love to hear from you. Visit our Contact Us page, and our Customer Support team will be happy to assist.